Quantiya Translate Support
Break language barriers with real-time translation
About Quantiya Translate
Quantiya Translate is a peer-to-peer translation app that enables natural, real-time conversations between people speaking different languages. Whether you're traveling, conducting business, or making new friends, our app helps you communicate with confidence.
Key Features
- Real-time Translation: Instant speech-to-text translation powered by advanced AI
- Text-to-Speech: Hear translations spoken aloud in natural-sounding voices
- 6 Languages: English, Spanish, Traditional Chinese, Japanese, Korean, Vietnamese
- Peer-to-Peer: Connect directly with nearby devices for secure, private conversations
- Automatic Language Detection: No manual selection needed - uses your device language
Getting Started
Requirements
- iPhone 12 or newer
- iOS 18.5 or later
- Two devices for conversation (your device + partner's device)
- Wi-Fi or Bluetooth enabled for peer-to-peer connection
How to Use
- Sign In: Open the app and sign in with Apple or Google
- Grant Permissions: Allow microphone and local network access when prompted
- Find Peers: Both devices will appear in the "Available Peers" list
- Connect: Tap a peer to automatically connect
- Start Talking: Tap the microphone button, speak, then tap again to finish
- See & Hear: Translations appear as text and are spoken aloud on both devices
Subscription Plans
Choose a plan that fits your needs:
- Free: 500 translations per month - Perfect for occasional travelers
- Starter: 3,000 translations per month - For regular international communication
- Pro: 8,000 translations per month - For business professionals
- Business: 30,000 translations per month - For high-volume users
All plans include the same features - only translation limits differ. You can upgrade or downgrade at any time.
Managing Your Subscription
- Open Quantiya Translate
- Tap your profile icon (top-right on discovery screen, or top-left during conversation)
- Tap "Subscription"
- View your current plan, usage, and available upgrades/downgrades
Restore Purchases
If you purchased a subscription on another device or after reinstalling:
- Go to Profile → Subscription
- Scroll down and tap "Restore Purchases"
- Your subscription will be restored automatically
Cancel Subscription
Subscriptions are managed through the App Store:
- Go to iOS Settings → [Your Name] → Subscriptions
- Select Quantiya Translate
- Tap "Cancel Subscription"
Frequently Asked Questions
Q: Can I use this app alone to practice a language?
A: No, Quantiya Translate requires two devices with the app installed to function. It's designed for real-time conversations between two people.
Q: Do both people need to have the same subscription plan?
A: No, each person uses their own translation quota. The app works regardless of what plan each person has.
Q: How does language detection work?
A: The app automatically detects your language from your iOS device language settings. To change it, go to iOS Settings → General → Language & Region, then sign out and back in to the app.
Q: Can I connect to someone remotely (not nearby)?
A: Currently, Quantiya Translate only supports peer-to-peer connections with nearby devices. Devices connect automatically via Bluetooth or Wi-Fi Direct when they're within range.
Q: Does the app work offline?
A: No, an internet connection is required for translation. However, device discovery works locally via Bluetooth or Wi-Fi Direct, so you can connect to nearby devices even without an active internet connection.
Q: How accurate are the translations?
A: We use OpenAI's GPT-4o for translations, which provides highly accurate, context-aware translations. However, accuracy can vary with complex phrases, slang, or technical terms.
Q: Are my conversations private?
A: Yes. Conversations use peer-to-peer encryption, and messages are not stored on our servers after delivery. See our Privacy Policy for full details.
Q: What happens if I downgrade my plan?
A: Downgrades take effect at your next billing cycle, so you keep your current plan's benefits until then. Your new lower limit will apply after renewal.
Q: What happens if I exceed my monthly limit?
A: Translation will be disabled until your quota resets on the 1st of each month, or you can upgrade to a higher tier immediately.
Troubleshooting
Devices Don't See Each Other
- Enable Wi-Fi and Bluetooth on both devices
- Grant "Local Network" permission when prompted
- Ensure devices are nearby (within Bluetooth/Wi-Fi range)
- Restart both apps
- Make sure both users are signed in
Microphone Not Working
- Go to iOS Settings → Quantiya Translate
- Enable Microphone permission
- Restart the app
- Check device volume and unmute if needed
No Translation Audio
- Check device volume - ensure it's not muted
- Turn off silent mode (check the physical switch on iPhone)
- Restart the app
Connection Keeps Failing
- Ensure both devices have stable Wi-Fi or Bluetooth
- Move devices closer together
- Disconnect any existing connections first
- Restart both apps
- Try turning Wi-Fi/Bluetooth off and on
Subscription Not Showing After Purchase
- Go to Profile → Subscription
- Tap "Restore Purchases"
- Wait a few moments for synchronization
- If issue persists, contact support below
Contact Support
Need more help? We're here for you!
When contacting support, please include:
- Your iOS version
- iPhone model
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots if relevant