Quantiya Translate Support
Break language barriers with real-time translation
About Quantiya Translate
Quantiya Translate is a multilingual messaging platform that enables natural conversations between people speaking different languages. Add contacts, create group chats, send text and voice messages — everyone reads and hears in their own language.
Key Features
- Instant AI Translation: Messages are translated automatically for each recipient
- Persistent Contacts: Add contacts once with QR code or invite code, message anytime
- Group Chat: Up to 5 people in a conversation, each in their own language
- Voice Messages: Record and send voice messages with translated playback
- Push Notifications: Real-time notifications with delivery and read receipts
- 11 Languages: English, Spanish, Chinese, Japanese, Korean, Vietnamese, French, German, Portuguese, Thai, Indonesian
- Cross-Platform: Available on both iOS and Android with full interoperability
Getting Started
Requirements
- iOS: iPhone running iOS 16 or later
- Android: Android 8.0 (API 26) or later
- An internet connection
- All conversation participants need Quantiya Translate installed
How to Use
- Sign In: Open the app and sign in with Apple or Google
- Set Your Language: Go to Profile → Language Settings and choose your preferred language
- Add a Contact: Scan their QR code in person, or share your invite code remotely
- Start a Chat: Tap a contact to open a 1:1 conversation, or create a group chat
- Send Messages: Type text messages or tap the microphone to record a voice message
- Everything Is Translated: Each person sees messages in their own language automatically
Subscription Plans
Choose a plan that fits your needs:
- Free ($0): 100 text messages + 10 voice messages per month, 7-day message history, 1:1 conversations
- Pro ($4.99/month or $39.99/year): Unlimited text & voice messages, permanent message history, group chat (up to 5 people)
Both plans support all 11 languages. Upgrade to Pro anytime to unlock group chat and unlimited messaging.
Managing Your Subscription
- Open Quantiya Translate
- Go to the Profile tab
- Tap "Subscription"
- View your current plan, usage, and upgrade options
Restore Purchases
If you purchased a subscription on another device or after reinstalling:
- Go to Profile → Subscription
- Scroll down and tap "Restore Purchases"
- Your subscription will be restored automatically
Cancel Subscription
iOS:
- Go to iOS Settings → [Your Name] → Subscriptions
- Select Quantiya Translate
- Tap "Cancel Subscription"
Android:
- Open Google Play Store → Payments & subscriptions → Subscriptions
- Select Quantiya Translate
- Tap "Cancel subscription"
Frequently Asked Questions
Q: How do I add someone as a contact?
A: If you're nearby, scan their QR code (found in Profile → My Invite Code). If you're remote, share your invite code via text, WhatsApp, or any messaging app. Once added, the contact is saved permanently.
Q: Do all participants need the app?
A: Yes, everyone in a conversation needs Quantiya Translate installed. Each person uses the app in their own language.
Q: How do I change my language?
A: Go to Profile → Language Settings and select your preferred language. All incoming messages will be translated into the language you choose.
Q: What is group chat and how does it work?
A: Group chat lets up to 5 people converse together, each in their own language. Every message is automatically translated for each participant. Group chat requires a Pro subscription.
Q: How do voice messages work?
A: Tap the microphone button to record a voice message and tap the stop button to send the voice message (up to 60 seconds). Recipients can listen to both the original audio and a translated playback in their language.
Q: Does the app work offline?
A: No, an internet connection is required. Messages are sent through our servers where AI translation happens in real-time. You'll receive any messages sent while you were offline when you reconnect.
Q: How accurate are the translations?
A: We use advanced AI for translations, which provides highly accurate, context-aware results. However, accuracy can vary with complex phrases, slang, or technical terms.
Q: How long are my messages kept?
A: Free users can access the last 7 days of messages. Pro subscribers keep their entire message history permanently.
Q: Do both people need the same subscription plan?
A: No, each person uses their own message quota independently. The app works regardless of what plan each person has.
Q: What happens if I exceed my monthly limit?
A: Messaging will be paused until your quota resets on the 1st of each month, or you can upgrade to Pro immediately for unlimited messaging.
Troubleshooting
Not Receiving Messages
- Check your internet connection (Wi-Fi or mobile data)
- Force-close and reopen the app
- Ensure push notifications are enabled in your device settings
- Check that you're signed in to your account
Microphone Not Working (Voice Messages)
- iOS: Go to Settings → Quantiya Translate → enable Microphone
- Android: Go to Settings → Apps → Quantiya Translate → Permissions → enable Microphone
- Restart the app after granting permission
Push Notifications Not Arriving
- iOS: Go to Settings → Notifications → Quantiya Translate → enable Allow Notifications
- Android: Go to Settings → Apps → Quantiya Translate → Notifications → enable
- Ensure the app is not in battery-restricted mode (Android)
- Force-close and reopen the app to refresh the notification token
Can't Add a Contact
- Ensure the invite code is entered correctly (codes are case-sensitive)
- Ask your contact to share a fresh invite code from their Profile
- Both users need an active internet connection
- If scanning QR code, ensure camera permission is granted
Subscription Not Showing After Purchase
- Go to Profile → Subscription
- Tap "Restore Purchases"
- Wait a few moments for synchronization
- If issue persists, contact support below
Contact Support
Need more help? We're here for you!
When contacting support, please include:
- Your device and OS version (e.g., iPhone 15, iOS 18 or Pixel 8, Android 15)
- App version (found in Profile tab)
- Description of the issue
- Steps to reproduce (if applicable)
- Screenshots if relevant